Refund & Return Policy

Thank you for shopping at Awantika Rudraksha. We appreciate your trust in our products. This Refund & Return Policy explains the terms under which returns or refunds can be requested.

1. Return Eligibility

You can request a return within 7 days of delivery if:

• The product is damaged or defective.
• You received the wrong item.
• The product is not as described on our website.

2. Non-Returnable Items

We do not accept returns for:

• Used or worn Rudraksha products.
• Customized or energized (Pran Pratishtha) items.
• Products returned without original packaging or certificate.

3. Return Process

To initiate a return, please contact us with your order details, reason, and product photos at:

4. Refund Timeline

After we receive and inspect the returned product, your refund will be credited within 5–7 working days. The amount will be credited to your original payment method.

5. Shipping Costs

Return shipping charges must be borne by the customer unless the product was damaged or incorrect.

6. Order Cancellation

Orders can only be cancelled before shipment. Once the order is dispatched, cancellation is not allowed.

7. Contact Information

By purchasing from our website, you agree to this Refund Policy. We reserve the right to update or modify this policy without prior notice.